Manatomy
manatomy.com.au
Last updated: June 2026
Manatomy is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit manatomy.com.au, make a purchase, create an account, subscribe to communications, or interact with us in any way.
This policy is written in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or purchasing from Manatomy, you consent to the practices described in this policy.
We understand that for many of our customers, privacy is especially important. We take that seriously. Your data is never sold. Your purchase history is never shared with third parties for marketing purposes. Every order is shipped in plain, unbranded packaging with no reference to Manatomy’s product range on the outside.
1. Who We Are
Manatomy is an Australian online retailer operating at manatomy.com.au. For privacy enquiries, contact us at:
Email: support@manatomy.com.au
Website: manatomy.com.au/contact
2. What Personal Information We Collect
We collect personal information that is reasonably necessary for us to operate our business and provide you with our products and services. This may include:
2.1 Information You Provide to Us
- Identity information: Full name, date of birth for age verification purposes
- Contact information: Email address, phone number, delivery address, billing address
- Account information: Username, password stored in encrypted form, order history, saved preferences
- Payment information: Payment card details processed securely via our payment gateway. We do not store full card numbers on our systems.
- Communications: Any messages, enquiries, or feedback you send us via our contact form or by email
- Affiliate and marketing information: Social media handles, postal address, and details provided when joining our affiliate programme
2.2 Information Collected Automatically
When you visit manatomy.com.au, we may automatically collect:
- IP address and approximate geographic location
- Browser type, device type, and operating system
- Pages visited, time spent on pages, and referring website
- Cookies and similar tracking data, as outlined in Section 8
2.3 Information from Third Parties
We may receive information about you from:
- Payment processors, such as transaction confirmation and fraud detection data
- Shipping carriers, such as Australia Post delivery status
- Analytics providers, such as aggregated website usage data
3. How We Use Your Personal Information
We use your personal information only for purposes that are directly related to running our business and serving you. These purposes include:
- Processing and fulfilling your orders, including arranging delivery and sending order confirmation and tracking information
- Managing your account, including password resets and account security
- Customer support, including responding to enquiries, complaints, and return requests
- Sending transactional communications, including order confirmations, shipping updates, and receipts
- Sending marketing communications, only where you have opted in, as outlined in Section 5
- Improving our website and products, using aggregated, anonymised analytics data
- Fraud prevention and security, including detecting and investigating suspicious activity
- Legal compliance, including meeting our obligations under Australian Consumer Law, tax law, and other applicable legislation
- Affiliate programme administration, including tracking referrals and processing commission payments
We do not use your personal information for any purpose that is incompatible with the reason it was collected without your consent.
4. Discretion and Sensitive Purchases
We understand that many customers value complete discretion when purchasing adult wellness products. We handle your purchase data with particular care:
- Bank and card statements: Your statement will show a charge from “Manatomy” or a neutral business name, not a product description.
- Packaging: All orders are shipped in plain, unbranded packaging with no reference to the nature of the contents.
- Email communications: Order confirmation emails refer to your order number and are written discreetly. They do not describe product contents in subject lines.
- We do not share your purchase history with any third party for marketing, profiling, or data-brokering purposes.
5. Marketing Communications
We will only send you marketing emails, newsletters, or promotional offers if you have opted in to receive them, for example, by subscribing on our website or ticking the relevant box at checkout.
You can unsubscribe from marketing communications at any time by:
- Clicking the unsubscribe link in any marketing email; or
- Emailing us at support@manatomy.com.au requesting removal.
Unsubscribing from marketing does not affect transactional communications related to your orders.
6. Sharing Your Personal Information
We do not sell your personal information. We only share your personal information with third parties where necessary to operate our business, and only to the extent required. These third parties include:
- Payment processors: To securely process your payment transaction
- Shipping carriers: Your name and delivery address are shared with Australia Post and any other carrier used to fulfil your order
- Email service providers: To send transactional and marketing emails on our behalf
- Website and analytics platforms: Including WooCommerce, WordPress hosting providers, and analytics tools. These may process limited data such as IP addresses and browsing behaviour.
- Cloud storage providers: We store certain data, including product images and assets, on Amazon Web Services (AWS) servers located in the Asia-Pacific region.
- Legal authorities: Where required by law, court order, or to protect the rights, property, or safety of Manatomy, our customers, or the public.
All third parties we share data with are required to handle your information securely and in accordance with applicable privacy laws.
We do not share your personal information with advertisers or allow third parties to use your data for their own marketing purposes.
7. Storing and Securing Your Data
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. These measures include:
- Secure HTTPS connections across our website
- Encrypted storage of passwords
- Payment data processed through PCI-DSS compliant payment gateways. We do not store full card numbers.
- Restricted access to personal data by staff on a need-to-know basis
- Regular review of our data handling practices
Your personal information is stored on servers located in Australia or the Asia-Pacific region. Where data is transferred outside Australia, for example, to cloud service providers, we take steps to ensure it is protected to a standard consistent with the Australian Privacy Principles.
No method of data transmission or storage is 100% secure. While we take all reasonable precautions, we cannot guarantee absolute security.
8. Cookies
Manatomy uses cookies and similar technologies to improve your experience on our website. Cookies are small data files stored on your device.
We use cookies for:
- Essential functionality: Keeping items in your cart, maintaining your session login, and enabling checkout
- Analytics: Understanding how visitors use our website using aggregated, anonymised data
- Marketing: Where you have consented, tracking referrals from affiliate links and measuring the effectiveness of promotions
You can manage or disable cookies through your browser settings. Note that disabling essential cookies may affect your ability to use certain features of the website, including the shopping cart and checkout.
9. Your Privacy Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Correct any personal information that is inaccurate, incomplete, or out of date
- Request deletion of your personal information, subject to our legal obligations to retain certain records
- Complain about how we have handled your personal information
To exercise any of these rights, contact us at support@manatomy.com.au. We will respond to all requests within a reasonable timeframe and in accordance with our obligations under the Privacy Act 1988.
If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: oaic.gov.au
- Phone: 1300 363 992
10. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including:
- Order and transaction records: Retained for a minimum of 7 years for tax and accounting compliance purposes
- Account information: Retained while your account is active and for a reasonable period after account closure
- Marketing opt-in records: Retained to evidence your consent and manage unsubscribe requests
- Customer support correspondence: Retained for a reasonable period to assist with any follow-up enquiries
When personal information is no longer required, we take reasonable steps to destroy or de-identify it securely.
11. Children’s Privacy
Our website is strictly for adults aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have inadvertently collected information from a minor, we will delete it promptly. If you believe a minor has provided us with personal information, please contact us at support@manatomy.com.au.
12. Third-Party Websites
Our website may contain links to third-party websites, including social media platforms, streaming services, health resources, and payment providers. This Privacy Policy does not apply to those websites. We encourage you to read the privacy policies of any third-party website you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. The updated version will be published on this page with the date of last revision. We encourage you to review this policy periodically. Continued use of the website following any update constitutes acceptance of the revised policy.
14. Contact Us
For any privacy-related questions, requests, or complaints, please contact us:
Email: support@manatomy.com.au
Website: manatomy.com.au/contact
We are committed to resolving any privacy concerns promptly and fairly.
This Privacy Policy has been prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. For complex privacy matters, Manatomy recommends seeking independent legal advice.